Hosted or self-hosted - nearly all of our consumers select the "SaaS" Edition, but numerous IT departments choose having an "on-premises" version operating on their servers.
Tailor made fields for tickets and assets, like "customer selection" or "gear ID" and so on. And pre-filled ticket templates
In the subsequent area, When you are a member of numerous Harmony companies, you are able to set the default Firm which will open up any time you log in for the Harmony Portal. Utilize the dropdown to established the desired default organization.
Here is how Jitbit's very simple ticket program tracks and handles your prospects' requests and will save your experts' time:
Reports using an choice to export to Excel and CSV: resolution time, time of day distribution, response pace, Kanban view and many other. And in some cases a tailor made report builder. Keep track of several customer assist metrics, evaluate your agents functionality etcetera.
So so long as you have your smartphone or tablet at hand, you can offer the top client help anywhere you find yourself. Knowledge-base & Net-portal for close-users
G2 Grid Stories are launched on a quarterly foundation and rank merchandise according to reliable peer evaluations collected through the G2 Neighborhood, and info aggregated from online resources and social networks.
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Just one account is allowed for each player. Gamers opening multiple or fraudulent accounts will likely have their accounts locked and deposits confiscated.
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iOS application + Android application + Cellular Net UI - absolutely free mobile applications moreover the mobile-optimized Net-UI that actually works on any monitor via a cell browser.
Jitbit delivers the next sort of IT help computer software - a web software that lets you Manage and deal with assistance tickets from customers and workers.
You are able to optionally build the login webpage to automatically redirect buyers in your SAML/SSO service provider every time they sign up and staying redirected again to the helpdesk app. Obtain much more information about login/SSO here
We know how challenging it really is to manage a huge selection of tickets everyday. That’s why we produced a help desk Software that simplifies the procedure rather than which makes it a lot more complicated. It’s built to seamlessly combine into your organization's service desk or perhaps a simply call Heart. And present all those necessary assistance desk functions you’ll before long arrive at trust in.