Hosted or self-hosted - nearly all of our buyers choose the "SaaS" Model, but a lot of IT departments desire owning an "on-premises" version operating on their own servers.
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Automatic e mail/business assignment - the application will detect users emailing you from the exact non-free of charge area identify and assign them to exactly the same company (optional)
Agent collision detection - helpful messages like "user X is additionally taking a look at this ticket and typing a reply"
To entry your account configurations, click on the disclosure triangle close to your name and select My Account. This opens a new webpage in which you can update your info or alter your default organization.
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IT ticketing method is often a program app, that converts all incoming tech aid requests into tickets and shops them in a single central databases for later administration.
Help tickets are being assigned to "groups" - that's the major attribute to assist you to Manage factors up somewhat. You'll be able to classify tickets into categories manually, make buyers opt for a classification in the ticket generation or try this routinely by means of Automation Guidelines (see underneath) and electronic mail engine configurations.
All KB content articles (like tech-only content) are despatched into the OpenAI API making sure that we can easily use it to generate responses.
"Get in touch with us" widget for your website/application - with only one line of JavaScript you'll be able jitabet to include a good wanting "assist" popup to all your internet site web pages. Reside-chat with your website readers and archive discussions as tickets.
To alter your password, click on the disclosure triangle next to your name and select Change Password. This opens a completely new web site where you can update your password.
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