Think about obtaining a regular "How do I reset my password?" ticket. As an alternative to typing out a reply, our process whips up an exact remedy using your Understanding Foundation. A neat way to handle the standard suspects!
Personalized fields for tickets and property, like "client range" or "equipment ID" etc. And pre-stuffed ticket templates
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Automatic electronic mail/corporation assignment - the app will detect customers emailing you within the very same non-no cost area identify and assign them to the identical enterprise (optional)
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Macro Recorder is not only a mouse recorder, keyboard recorder and player. It is also an exceptionally strong automation software and even an EXE-compiler.
Whole listing of attributes Look at the top-person handbook as well as the set up docs for admins Helpdesk features
Assistance your buyers come across responses they have to have with our searchable FAQ and Know-how Foundation with built in analytics. Prospects may entry the self-support Website portal and observe their tickets, submit new requests or chat with a support desk agent. All of the ITSM best procedures.
Our potent, constructed-in "if this, do that" module helps you automate a heap of uninteresting duties and mail SLA alerts. Save time for the people purchaser queries that demand a private touch. iOS & Android
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If anything's not Functioning: inquire your coworker to close their browser, then refresh this web site, jitabet re-share the display screen and send out the connection to your coworker again.
Types deliver lots of added benefits - you may assign categories to distinct workforce users, Develop stories working with only the tickets you require, quickly search for tickets and much more
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