A lot of the attributes explained earlier mentioned perform noticeably better When you've got a Expertise Foundation. But what if you are just getting started and all you might have are solved assistance tickets? Check out any one of them and request GPT to generate an short article for yourself. Create your KB as time passes with minimal work!
Personalized fields for tickets and belongings, like "shopper number" or "gear ID" and so on. And pre-stuffed ticket templates
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To switch the Lively Group inside the Harmony Portal, click the Corporation dropdown and choose A further Group:
It helps you watch your client support mailbox and simply receive, observe, take care of, and solve incoming requests from a buyers and workforce.
Macros at your fingertips Assign your mouse & keyboard macros to hotkeys and operate them from any software.
Comprehensive listing of options View the end-consumer guide plus the set up docs for admins Helpdesk features
Go in your helpdesk account URL - like companyABC.jitbit.com - and login from there. In the event you've frequented your helpdesk on this unit prior to, simply just take a look at our Site homepage and you'll see a "login" button at the best. If you do not know your helpdesk URL, you should request your administrator.
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Assistance tickets are being assigned to "classes" - that's the main aspect that may help you Arrange factors up just a little. You are able to classify tickets into categories manually, make prospects go with a category throughout the ticket creation jitabet login or make this happen automatically by using Automation Rules (see down below) and e mail engine configurations.
Debug your macros: insert breakpoints, Perform partially or loop your playback. Human-readable macro file format, basic text script quick for editing in external editors SMART-Rec mouse recorder technological know-how that optionally documents your mouse in relative coordinates Facet-project in the creators from the amazing Jitbit Helpdesk Computer software And each of the incorporates a macro recorder must have
"Get hold of us" widget for your web site/app - with only one line of JavaScript you may incorporate a nice hunting "help" popup to all your website internet pages. Stay-chat with your site visitors and archive discussions as tickets.
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