Or possibly a user might also submit a guidance ticket without having logging in if this feature is enabled from the helpdesk administrator.
The most crucial display of the assistance desk software features a powerful grid exhibiting all the data in your latest tickets. You can easily sort and filter the requests, review the current data and even carry out "bulk" functions with no leaving the page.
Caught in a week-extensive chat a couple of tech snag? A click, and you will get a neat summary of the convo, helping you bounce into motion swiftly.
To modify the Energetic Firm throughout the Harmony Portal, click on the Business dropdown and choose A different Firm:
Remember to Test our quick 5 minutes introduction video listed here that quickly walks you thru all The fundamental features of our ticket administration technique.
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Distant aid software program that can help aid agents connect with people' computers remotely and aid in resolving technical issues.
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When you have SAML-login or Google-login enabled while in the "admin panel", the site shows jitabet login the corresponding buttons down below the login type, so end users can authenticate applying an external service and be redirected back to the assistance desk application.
You get the serial range seconds immediately after processing the get. Preserve it to obtain potential updates. When you ever lose it - no worries, we'll send a reminder.
The moment The difficulty is resolved it might be further more posted to the assistance desk Know-how Base, leaving a file of beneficial details for long term clients.
Jitbit delivers the second variety of IT assist software program - an online application that helps you to Arrange and handle assist tickets from consumers and workforce.
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